usheru Support Hub

Discover guides and tips to get the best out of your usheru solution.

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Get The Most Conversions From Your usheru Connect Platform

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Adding GA4 Tracking

As a usheru Connect partner we can send you the events tracked on your usheru solution if you have a Google Analytics account. In this article we will explain what our partners can expect to receive.

Connect

The complete online marketing destination for film studios and distributors to engage audiences, build meaningful connections and increase revenue.

Select

Instantly level-up your website and get your audiences close to the films they love with usheru Select.

Engage

Engage film fans and grow your own community.

Track

Definitive analytics for usheru Connect.

Track Distribution

usheru Track: Distribution delivers unrivalled data visibility on the global theatrical and streaming landscape for a fully comprehensive view of your film and TV catalogue and its global distribution. .

Connect Venues

In today’s battle for attention, your digital platform is your most important investment.usheru worked hand in hand with arenas to design usheru Connect, a digital platform that addresses venues’ most critical needs within a beautiful, fan-centric design.

Track Venues

A reader will be distracted by the readable content of a page when looking at its layout.

Engage Venues

Harness first-party data to understand your fans, engage them meaningfully, and grow a loyal community around your brand and events.

usheru Success Stories

Imagine a website achieving a 26% conversion rate on major releases with usheru Select. Or an arena that experiences 2.5X conversion growth after rethinking how to connect with fans. See how Cherry Pickers, Cineart, UBS Arena, and others make the most of usheru solutions.

Frequently Asked Questions

About usheru: What is usheru?

usheru provides technology solutions for the entertainment industry, including: For film: Content-discovery platforms, showtime/streaming feeds, ticketing/streaming integrations. For live entertainment & venues: Web platform and digital marketing tools for arenas, stadiums, sports teams, live-music venues and other event organisations. (usheru) Analytics, audience insights, direct-to-consumer engagement tools to help you build fans, track conversion, run smarter campaigns.

Who do you work with?

At usheru we work with Movie studios & distributors, National film bodies and content institutions, Arenas, stadiums, sports venues & live entertainment organisations (events, concerts, sports), Marketing agencies & audience engagement specialists.

Getting Started: How do I get access to usheru tools?.

Access is provided via your partnership arrangement. Your usheru account manager will guide you through onboarding, provision login credentials, and launch the relevant modules based on whether you’re in film, live or both.

Where can I find documentation?

Your account manager will share:

Platform user guides (for film and/or venue)
API/integration documentation
Admin tool instructions (if part of your plan)
Campaign setup templates — tailored for film releases or live-venue events

Film Pages & Content Management (Film sector): How do I update film metadata (titles, synopses, assets)?

If you have CMS access you can update directly, this process is documented here in our Support hub. Otherwise submit the updates to support@usheru.com and our team will apply them (via the film module).

Live Entertainment & Venue Solutions: What’s included in the “venue” solution?

Typical services include:

Venue website/platform build or overhaul (for an arena or stadium).
Integration of ticketing systems, CRM, hospitality/premium-experience modules and conversions tracking. (enterprise-ireland.com)
Digital marketing tools to reach and engage fans, collect first-party data, run promos, competitions, campaigns.
Analytics and audience insights: how fans interact, conversion from campaigns, supplementary spend (parking, hospitality)etc.

Live Entertainment & Venue Solutions: How long does it take to implement a venue solution?

Timelines vary depending on scope (e.g., new website vs widget integration). For reference, usheru have built major arena websites in partnership.

Why use usheru for a venue or live-event platform?

Because we bring proven digital-marketing and analytics technology originally from film, adapted for live entertainment.Audience-data expertise: helping you understand fan behaviour, optimise campaigns and reduce marketing waste. Integration of ticketing/hospitality/parking etc for a venue-centric digital journey, not just basic event pages.

Integrations & Technical Setup: What systems can usheru integrate with?

For film: ticketing, streaming feeds, showtime data. For venues: ticketing systems (e.g., major providers), CRM systems, hospitality modules, parking/amenities, etc.

Does usheru track campaign performance?

Yes. Whether film or live: we track click-throughs, ticket conversions, event registrations, fan-data capture, campaign ROI, and other relevant engagement metrics.

Billing & Contracts: Where can I find my invoices?

Your usheru finance contact or account manager will provide invoices. You may also have access via a billing portal (depending on your contract). How do I update billing or contract details? Reach out to your account manager or email finance@usheru.com.

Data Protection & Privacy: How is user/fan data protected?

usheru complies with GDPR and standard industry security protocols. Our solutions are designed to help you build anonymous/first-party fan data and maintain privacy compliance. To request data removal or a privacy review you should contact your account manager or email privacy@usheru.com.

Support & Escalation: How do I contact support?

Email clientsupport@usheru.com or us-clientsupport@usheru.com.

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